Elevated care, complete clarity.
Frequently Asked Questions
Which countries do you ship to?
We currently ship to the following countries:
Africa & MENA:
Algeria, Egypt, Morocco, South Africa, Bahrain, Jordan, Kuwait, Lebanon, Saudi Arabia, United Arab Emirates
Asia & Oceania:
Armenia, India, Singapore, Turkey, Australia, New Zealand
Europe:
Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
North & South America:
Argentina, Brazil, Canada, Colombia, Mexico, Paraguay, Peru, United States, Uruguay
What are .ع delivery times?
• France & Czechia: 2–4 business days
• European Union: 3–6 business days
• UK, US, Canada: 5–10 business days
• Asia & Oceania: 7–14 business days
• Latin America & Africa: 10–20 business days
Orders are processed within 1–2 business days.
Which payment methods does .ع accept?
VISA, MasterCard, AMEX, Apple Pay, PayPal, Bancontact (Belgium), Google Pay, iDEAL (Netherlands), Maestro, Multibanco (Portugal), Shop Pay, and UnionPay (Japan).
What is .ع return policy?
We accept returns on unused and unopened products within 14 days of delivery.
Return shipping is at the customer’s expense unless the order was damaged or mishandled by the transporter.
Are .ع products natural or certified organic?
Yes. All our formulas are ECOCERT and COSMOS certified as natural or organic.
Where are .ع products made?
Our products are carefully lab-crafted in France, Latvia, and Switzerland for precision, performance, and purity.
Are .ع products suitable for sensitive skin?
Absolutely. Our formulations are designed specifically for sensitive or reactive skin. Our products are also safe and effective across all skin types and age groups.
Do I need an account to shop?
No, but creating one gives you access to exclusive updates, offers, and the Wishlist feature. You can use this feature by clicking the heart icon on any product. Your favourites will be saved under “My Favourites.”